Cancellation policy
We want your trip to be stress-free, so the rule is simple: you pay only part today, and the rest at pickup, directly to your driver.
Cancellation by the customer
- 72 hours or more before pickup: 100% refund of today's payment.
- Between 72 and 24 hours before: 50% refund of today's payment, or 100% credit for another date within 12 months.
- Less than 24 hours before or no-show: today's payment is not refunded.
- The driver is only paid at pickup. If you cancel, you owe them nothing.
Rescheduling
- Change date or time free of charge up to 24 hours before, subject to availability.
- If the new date falls in high season (Dec 15 – Feb 15), you only pay the price difference.
Flights and delays
- Share your flight number: your driver tracks the arrival and waits up to 60 minutes after landing, free of charge.
- For other pickups (hotels, Trancoso, Caraíva), the waiting time is 30 minutes after the agreed time.
- Flight cancelled or rescheduled by the airline: we reschedule your transfer free of charge. If no new date works, we refund 100% of today's payment.
Cancellation by Caraivan
- If we can't run your transfer (no driver available, road closed, heavy rain or safety reasons), we offer another time or refund 100% of today's payment.
How to request
- Message us on WhatsApp +55 31 91234-5566 or email contato@caraivan.com.br with your name and booking date.
- Refunds are made by Pix (or card chargeback) within 7 business days.
Last updated October 2026.
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